Shipping Policy

At Kilt District, we aim to dispatch and deliver your order as quickly and safely as possible. We ship from our fulfilment location in Bradford, United Kingdom, and offer delivery within the UK, European Union and selected international destinations.

Order Processing

Orders are prepared for dispatch during normal business 2-3 days, Monday to Friday, excluding UK public holidays.

Some kilts may require additional preparation or production time before dispatch, particularly made-to-measure, customised or selected tartan styles. Where a longer preparation time applies, this will normally be shown on the relevant product page.

Delivery estimates shown below apply after the order has been dispatched unless otherwise stated.

United Kingdom Shipping

Standard Shipping

Estimated delivery: 3 to 5 business days
Shipping cost: £4.99

Standard UK shipping is free on orders of £199.99 or more.

Express Shipping UK

Estimated delivery: 1 to 2 business days
Shipping cost: £7.99

Express shipping speeds up the delivery service after dispatch. It does not necessarily reduce the preparation or production time for made-to-order or customised products.

European Union Shipping

We ship to supported countries within the European Union.

Standard European Union

Estimated delivery: 5 to 8 business days
Shipping cost: £14.99

Express European Union

Estimated delivery: 3 to 5 business days
Shipping cost: £19.99

International Shipping

We ship to selected international destinations, including Australia, Canada, the United Arab Emirates and other supported countries shown at checkout.

Standard International

Estimated delivery: 5 to 8 business days
Shipping cost: £23.99

Express International

Estimated delivery: 3 to 5 business days
Shipping cost: £29.99

Available shipping methods may vary depending on the delivery country and will be shown during checkout.

Delivery Estimates

All delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may occasionally be affected by customs clearance, carrier delays, severe weather, public holidays, incorrect address details or other circumstances outside our reasonable control.

Business days normally mean Monday to Friday and exclude public holidays.

Customs, Import Duties and Taxes

International orders may be subject to import duties, customs charges, local taxes or handling fees when entering the destination country.

Unless taxes or duties are specifically collected at checkout, these charges are the responsibility of the customer. Kilt District does not control charges imposed by customs authorities in other countries.

Customers should check their local import rules before placing an international order.

Tracking Your Order

Where tracking is available, tracking details will be sent after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your dispatch confirmation.

Customers are responsible for monitoring tracking information and responding to any delivery instructions or attempted-delivery notifications issued by the carrier.

Attempted Delivery and Collection

If a delivery attempt is unsuccessful, the carrier may leave instructions, arrange another delivery attempt or hold the parcel at a local collection point.

It is the customer's responsibility to follow the carrier's instructions and collect or rearrange delivery of the parcel within the carrier's specified timeframe.

If a parcel is returned to us because it was not collected, delivery was refused, the address supplied was incorrect or the carrier was unable to complete delivery due to circumstances attributable to the recipient, additional shipping charges may apply before the parcel can be sent again.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error. Once an order has been dispatched, we may not be able to change the delivery address.

Kilt District cannot guarantee successful delivery where incorrect or incomplete address information has been supplied.

Delayed Parcels

If your parcel appears to be delayed, please check the tracking information first.

Where necessary, we can contact the shipping carrier or assist with an investigation. Carrier investigations and international postal enquiries may take additional time.

A parcel will not normally be treated as lost simply because it arrives later than the estimated delivery date.

Lost or Damaged Parcels

If you believe your parcel has been lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

For damaged parcels, we may request photographs of the packaging and products to help us investigate the issue with the carrier.

Any refund, replacement or other remedy will be handled in accordance with applicable consumer law and our store policies.

Separate Shipments

In some cases, products from the same order may be dispatched separately. If this happens, you may receive more than one parcel or tracking number.

Contact Us

If you have any questions about shipping or delivery, please contact Kilt District through the contact details provided on our website.